Digital Banking
Digital channel adoption, engagement metrics, and feature utilization
Daily Active Users
28,400
↑+12.3%
Mobile Sessions
72%
↑+4% YoY
Avg Session
4.2 min
↑+0.6 min
Support Tickets
18/day
↓-22% vs Q4
Transaction Trend — Digital vs Branch
Digital Transactions (rising)
Branch Transactions (declining)
Feature Adoption (%)
71%Average
Mobile Deposit78
Bill Pay65
P2P Transfers52
Alert Subscriptions88
Mobile vs Desktop Sessions (6 months, %)
Oct — Mobile
68%
Oct — Desktop
32%
Nov — Mobile
70%
Nov — Desktop
30%
Dec — Mobile
69%
Dec — Desktop
31%
Jan — Mobile
72%
Jan — Desktop
28%
Feb — Mobile
74%
Feb — Desktop
26%
Mar — Mobile
76%
Mar — Desktop
24%